Emergency jobs are flagged as urgent, escalated ahead of the standard queue and pushed straight to an available contractor. Take the safety steps below first, then log the job.
Smell gas
Leave the property, do not use switches, and call the National Gas Emergency Service on 0800 111 999.
Major water leak
Turn off the stopcock, switch off electrics near the water, and contain the leak if it is safe to do so.
Electrical danger
Do not touch exposed wiring or wet fittings. Switch off at the consumer unit if it is safe to reach.
Fire or immediate danger
Leave the property and call 999 before logging anything here.